KSL IT Service Desk Internship

Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.

Who We Are

At Bonneville International, our purpose is to build up, connect, inform, and celebrate communities and families in the markets we serve. As an integrated media company, we provide content, advertising, and digital marketing solutions across 23 radio stations in Denver, Phoenix, Sacramento, Salt Lake City, San Francisco, and Seattle, along with the NBC Affiliate TV station, KSL-TV 5, in Salt Lake. We are responsible for lifting and inspiring with respect and giving voice to all the communities and clients we serve.

We believe that empowering our employees to share their ideas and experiences will fuel creativity, innovation, and inspiration. A diverse and inclusive workforce is crucial to our ability to create and deliver exceptional content, products, and services that represent our communities. We’re proud of our history and we want talented people to join us as we continue to grow!

To learn more about Bonneville and how our local media matters, visit: https://bonneville.com/

Position Overview

Bonneville International/KSL, a leading television and radio broadcasting company in Salt Lake City, is seeking an enthusiastic IT Service Desk Summer Intern to join our technology team. This is an excellent opportunity to gain hands-on experience in a dynamic broadcast environment while developing your IT support skills.

As an IT Service Desk Intern, you will primarily provide in-person technical support to end users, with opportunities to learn about the unique technology systems that power our radio and television operations. This role offers real-world experience in corporate IT support with exposure to broadcast industry technologies—making it ideal for someone looking to launch their IT career in an exciting, fast-paced environment.

This internship is designed as a learning experience with mentorship from our IT team and has the potential to lead to full-time employment opportunities for the right candidate.

Note: This is an onsite position requiring regular work at our Salt Lake City location.

What You Will Do:

Primary job duties will include, but are not limited to:

• Provide in-person technical support to employees on hardware, software, and system-related issues
• Use our ticketing system to track, document, and resolve support requests efficiently
• Answer inbound support calls and respond to IT-related questions with professionalism
• Troubleshoot and resolve basic hardware and software issues for end users
• Learn and support broadcast-specific technologies used in our radio and television operations (training will be provided; prior broadcast experience is beneficial but not required)
• Learn to support broadcast-specific technologies used in our radio and television operations
• Escalate complex issues to appropriate team with proper documentation of troubleshooting steps performed
• Assist with computer setup, configuration, and deployment
• Prioritize support tasks based on user impact and business needs
• Create and maintain documentation of common issues and solutions
• Work collaboratively with the IT team on various projects and initiatives
• Work in compliance with Bonneville policies and procedures
• Other tasks and duties as assigned to support your learning and development

Skills and Experience We Are Looking For:

Education:

Currently pursuing or recently completed a degree in Information Technology, Computer Science, or related field (or demonstrated interest in IT through coursework, self-study, or personal projects)

Preferred Skills & Qualities:

• Basic understanding of IT troubleshooting concepts and approaches
• Strong problem-solving abilities and willingness to learn new technologies
• Customer service mindset with a friendly, approachable, and patient demeanor
• Familiarity with Windows and Apple operating systems
• Basic knowledge of computer hardware components
• Ability to communicate technical information clearly to non-technical users
• Experience with Microsoft Office 365 applications
• Understanding of basic networking concepts is beneficial but not required
• Interest in or exposure to broadcast technologies (Radio/TV) is a plus but not required
• Strong attention to detail and ability to document work completed
• Ability to work effectively both independently and as part of a team
• Flexible schedule with ability to work consistent 30-hour weeks
• Enthusiasm for learning and professional development
• Ability to maintain professionalism under pressure

Important Note: Prior IT experience is preferred but not required. We're looking for someone eager to learn, with a strong work ethic and genuine interest in technology support.

Physical Demands

• Receive, process, and maintain information through oral and/or written communication effectively.
• Manual dexterity and fine motor skills to operate computer keys and general office equipment. Ability to work on a computer for prolonged periods of time.
• Sit and/or stand for extended periods of time.
• Lift, move, and carry up to 50 pounds on occasion

Compensation

$15.00 an hour

What We Offer You: Check Out Our Bonneville Benefits!

Employees at Bonneville can enjoy a broad offering of benefits, including:

• Employee Assistance Program (EAP) services
• Access to an entire team of free financial planners
• Matches on contributions to charitable organizations after one year of service
• Continuous growth and development opportunities
• Dynamic team culture that values teamwork, having fun, and collaboration

Bonneville is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Minority/female/disability PWDNET/veteran are encouraged to apply.